£6.50

The Public Sector Manager 2nd Edition Ebook
[HB2 001]

The Public Sector Manager 2nd Edition Ebook
Helping to deliver the public services of the future

This book is one of a series of books entitled Essential Skills for the Public Sector. It focuses on the skills and knowledge that a public sector manager should have, including their key attributes; customer focus; management techniques; decision making; value for money; quality service provision; and entrepreneurship. The style of the book encourages self-development and continuous improvement with the inclusion of skill based exercises, and practical self-assessment activities. The style is simple, easy to read, and accessible to staff at all levels within an organisation. Apart from assisting managers in their personal development it can be used as a catalyst for team development and organisational change. Whilst there are many management titles, there are relatively few targeted specifically for the public sector which is a major employer and contributor to the economy. The management of public funds is even more important in times of austerity when budgets are constrained and in many cases reducing. All our titles seek to benefit the effectiveness and efficiency of the public sector, with an emphasis on value for money, ensuring that the best possible service is provided from the public funds available.

The book covers the following areas:

THE PUBLIC SECTOR MANAGER’S SKILL BASE 
Knowledge 
Skills and Abilities 
Personal Qualities 
Summary 

DEVELOPING A CUSTOMER FOCUS 
Who are the Customers? 
The Importance of Customer Focus in the Public Sector 
Attributes of a Customer Focussed Manager 
Summary 

GENERAL MANAGEMENT TECHNIQUES 
What is a General Manager? 
Effective Decision Making 
Effective Internal and External Communication 
Effective Human Resource Management 
Effective Financial Management 
Effective Quality Management 
Summary 

UNDERSTANDING SUPPLY AND DEMAND 
Supply and Demand Curve 
Factors Affecting the Supply Side 
Factors Affecting the Demand Side 
Market Place Imperfections 
Public Sector Monopolies 
Summary 

THE PUBLIC SECTOR ENTREPRENEUR 
Entrepreneurial Attributes 
Entrepreneurship in the Public Sector 
Creating an Internal Market Place 
Benefits of an Entrepreneurial Approach to Public Service 
How to Achieve More for Less 
Delivering the Public Services of the Future 
Summary
 

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