This book is one of a series of books entitled Essential Skills for the Public Sector. It focuses on the skills and knowledge that a public sector manager should have, including their key attributes; customer focus; management techniques; decision making; value for money; quality service provision; and entrepreneurship. The style of the book encourages self-development and continuous improvement with the inclusion of skill based exercises, and practical self-assessment activities. The style is simple, easy to read, and accessible to staff at all levels within an organisation. Apart from assisting managers in their personal development it can be used as a catalyst for team development and organisational change. Whilst there are many management titles, there are relatively few targeted specifically for the public sector which is a major employer and contributor to the economy. The management of public funds is even more important in times of austerity when budgets are constrained and in many cases reducing. All our titles seek to benefit the effectiveness and efficiency of the public sector, with an emphasis on value for money, ensuring that the best possible service is provided from the public funds available.
THE PUBLIC SECTOR MANAGER’S SKILL BASE
Skills and Abilities
Who are the Customers?
The Importance of Customer Focus in the Public Sector
Attributes of a Customer Focussed Manager
What is a General Manager?
Effective Decision Making
Effective Internal and External Communication
Effective Human Resource Management
Effective Financial Management
Effective Quality Management
Supply and Demand Curve
Factors Affecting the Supply Side
Factors Affecting the Demand Side
Market Place Imperfections
Public Sector Monopolies
Entrepreneurship in the Public Sector
Creating an Internal Market Place
Benefits of an Entrepreneurial Approach to Public Service
How to Achieve More for Less
Delivering the Public Services of the Future
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