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The Public Sector Manager 2nd Edition Ebook

SKU: HB2 001 Category:

Description

The public sector manager needs to have the correct mix of skills to deliver the public services of the future.
This book is one of a series of books entitled Essential Skills for the Public Sector. It focuses on the skills and knowledge that a public sector manager should have, including their key attributes; customer focus; management techniques; decision making; value for money; quality service provision; and entrepreneurship. The style of the book encourages self-development and continuous improvement with the inclusion of skill based exercises, and practical self-assessment activities. The style is simple, easy to read, and accessible to staff at all levels within an organisation. Apart from assisting managers in their personal development it can be used as a catalyst for team development and organisational change. Whilst there are many management titles, there are relatively few targeted specifically for the public sector which is a major employer and contributor to the economy. The management of public funds is even more important in times of austerity when budgets are constrained and in many cases reducing. All our titles seek to benefit the effectiveness and efficiency of the public sector, with an emphasis on value for money, ensuring that the best possible service is provided from the public funds available.
The book covers the following areas:
THE PUBLIC SECTOR MANAGER’S SKILL BASE
Knowledge
Skills and Abilities
Personal Qualities
Summary
DEVELOPING A CUSTOMER FOCUS 
Who are the Customers?
The Importance of Customer Focus in the Public Sector
Attributes of a Customer Focused Manager
Summary
GENERAL MANAGEMENT TECHNIQUES 
What is a General Manager?
Effective Decision Making
Effective Internal and External Communication
Effective Human Resource Management
Effective Financial Management
Effective Quality Management
Summary
UNDERSTANDING SUPPLY AND DEMAND 
Supply and Demand Curve
Factors Affecting the Supply Side
Factors Affecting the Demand Side
Market Place Imperfections
Public Sector Monopolies
Summary
THE PUBLIC SECTOR ENTREPRENEUR 
Entrepreneurial Attributes
Entrepreneurship in the Public Sector
Creating an Internal Market Place
Benefits of an Entrepreneurial Approach to Public Service
How to Achieve More for Less
Delivering the Public Services of the Future
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